Frequently Asked Questions

Training ensures that you have the tools and confidence to provide a high level of safety and quality care for the consumers you work with. Training also helps you learn new skills, strengthen the skills you already have, and provides an opportunity for career advancement.

For trainings offered by Carewell SEIU 503 Training, you can access your training completion information through the Carewell Learning Portal. You can also contact us by calling 1-844-503-7348 or emailing CarewellSEIU503training@RISEpartnership.com.

For trainings and certifications offered by the Oregon Home Care Commission, contact OHCC by calling (877) 867-0077 or emailing Certifications.OHCC@dhsoha.state.or.us.

SEIU 503 and the Oregon Home Care Commission developed a training work group to establish minimum training standards for care providers. The work group is made up of community partners, stakeholders, advocacy groups, the union that represents the workforce (SEIU), homecare and personal support workers, consumers, and Oregon Department of Human Services representatives. The work group identified many important topics to be included that benefit consumers and care providers.

Each credit is the same as 1 hour of course time. So if a course is listed as 1.5 hours, that means you will receive 1.5 credits. You need to get a total of 12 hours (or credits) of training to fulfill your continuing education requirement.

Yes. You will be given a stipend in an amount equivalent to the base rate of pay for 12 hours of coursework, rounded up to the nearest full dollar amount. To see what your pay rate is, please check the Oregon Homecare Collective Bargaining Agreement.  

• For example, if your base rate of pay is $17.77, your stipend would be $17.77 x 12 hours = $213.24. Rounded up to the nearest dollar amount, the total would be $214. 

The stipend is sent through direct deposit with Routable, a payment service provider.   

If you require a check for your stipend, please reach out by email or phone: studentsupportstipend@RISEpartnership.com or 1-844-503-7348 (Monday-Friday, 8am-6pm PST. 

• Include your legal name and mailing address in the email.  
• Please note that opting for a check will delay the delivery of your stipend by 2-3 weeks. 

Please see the stipend policy for more information on stipends. 

You can read more about each course by clicking on it in the learning portal. You can also view the course catalog here. 

No. You need to complete 12 hours of training that includes 4 hours of required training and 8 hours of electives.

Yes. Continuing education self-paced modules are available in the following languages: 

• Spanish 
• Russian 
• Vietnamese 
• Simplified Chinese (Mandarin voiceovers) 
• Arabic 

Right now, instructor-led courses (such as Discussing Cultural Awareness) are available to take with an interpreter. If training isn’t available in your preferred language, reach out to us and we can help find an option that works best for you.

We do not currently have offline versions of the training available. If you need internet or computer access, we recommend going to a library or WorkSource center to complete the training. If you need help finding a location, you can call us at 1-844-503-7348.

If you have an active certification through the state and plan to keep it active, you are exempt from the continuing education requirement. Examples of exempt certifications include:

• • Professional Development Certification (PDC) 
  • Enhanced Homecare or Personal Support Worker 
  • Exceptional Personal Support Worker 
  • Ventilator Dependent Quadriplegia (VDQ) 
  • Traditional Health Worker

You are required to take the training if you are a homecare or personal support worker who works directly for a consumer. You are not required to take the training if you work in a setting like a foster home, group home, residential care facility, assisted living facility, or nursing facility. There are different requirements you must follow. You also do not have to take the training if you work with in-home agencies or provider agencies. You are not required to take the training if you are part of the Independent Choices Program (ICP), but you may take the training if you would like to.

If you have an active certification through the state and plan to keep it active, you are exempt from the continuing education requirement. Examples of exempt certifications include:

• • Professional Development Certification (PDC) 
  • Enhanced Homecare or Personal Support Worker 
  • Exceptional Personal Support Worker 
  • Ventilator Dependent Quadriplegia (VDQ) 
  • Traditional Health Worker

If you have an accessibility or health concern about attending an in-person class, please reach out to us and we can help work through your options. Call us at 1-844-503-7348 or email CarewellSEIU503training@RISEpartnership.com. 

We’re here to help! We have a variety of alternative learning options. Please reach out to us so we can find an option that works well for you. Call us at 1-844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

If you don’t have access to a computer, you can also use your smartphone or tablet to access the training.

Don’t have access to a smartphone or tablet? We’re here to help! We have a variety of alternative learning options. Please reach out to us so we can find an option that works well for you. Call us at 1-844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

Go to the login page. From there, if you don’t know your password, you can click “Forgot Password” which will email you a link to reset your password. If you don’t see the reset password email right away, please check your spam folder.

Your username should be your email address. Try logging in with that. If this doesn’t work, call us at 1-844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

If you are having a learning portal issue, such as an error message, blank loading screen, audio issues, etc., here are some steps for you to try: 

1. 1. Check your internet connection.
   2. Clear cookies from browser. If you aren’t sure how to do that, google how to clear cookies from browser.
   3. Restart your device (laptop, desktop, tablet, or phone).
   4. Try a new browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari) – Note: the training portal doesn’t work too well with Apple Safari.
   5. Close other tabs and programs while working in the learning portal.
   6. Email us and we can provide support. Please include the following information if you reach out to our support team:
      1. What device are you using? (computer, cell phone, tablet)
      2. What browser are you using? (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari)
      3. What issue are you having? (stuck module name, specific slides/activity/video, details about the issue, error message, audio issues)

Please check to make sure you’ve completed all included activities in the module. Look back through the module for objects on the screen that may not have been selected yet. Once all the activities have been completed, the “Next” button should appear.  

If you are still unable to move forward, please reach out to Carewell by phone at 1-844-503-7348 or email CarewellSEIU503training@RISEpartnership.com.

Please try accessing the learning portal using one of the following links: 

• New learners: https://seiu503.myabsorb.com/#/public-dashboard 
• Returning learners: https://seiu503.myabsorb.com/#/login. 

Yes. Those who are applying to be a homecare or personal support worker or personal care attendant will be given a stipend equivalent to the base rate of pay x 14 hours of coursework. To qualify for a stipend payment, all new worker training courses must be completed within 120 days of receiving a provider number from the State of Oregon.

• For example, if your base rate of pay is $17.77, your stipend would be $17.77 x 14 hours = $248.78. Rounded up to the nearest dollar amount, the total would be $249.  

Those who are completing continuing education will receive a stipend equivalent to the base rate of pay x 12 hours of coursework once they complete all 12 hours of the requirement. Providers will only receive a stipend for continuing education courses once per certification period.

• For example, if your base rate of pay is $17.77, your stipend would be $17.77 x 12 hours = $213.24. Rounded up to the nearest dollar amount, the total would be $214.  

If you do not complete the required training before the deadline, you will not be eligible for a stipend. For more information about stipends, please see the Stipend Policy. 

When you’ve successfully completed your training, you will receive an email from the Carewell Learning Portal introducing you to Routable, a payment service provider. About 2 weeks later, you should receive an email from Routable that will send you a link to fill out some information. If you do not see the email from Routable, please check your spam folder. 

• The email from Routable will first ask you to fill out tax-related items like your address and Social Security number.  
  • • Make sure to select “individual” and not “business” when it asks you which one you are.
    • Click “Save and continue” to move on to the next step. 
• It will next ask you to fill out your bank account information to set up direct deposit. 
  • • Logging in through your bank’s online system is the easiest way to set this up.

Once you’ve provided your information to Routable, you should see your stipend within 7-10 business days. 

If you require a check for your stipend, please reach out by email or phone: studentsupportstipend@RISEpartnership.com or 1-844-503-7348 (Monday-Friday, 8am-6pm PST. 

• • Include your legal name and mailing address in the email.
  • Please note that opting for a check will delay the delivery of your stipend by 2-3 weeks. 

Please see the stipend policy for more information on stipends. 

If you are a homecare worker or personal care attendant, for more information about how to submit your hours, please visit the Oregon Provider Time Capture page the DHS website.

If you are a personal support worker, for more information about how to use eXPRS please visit the Personal Support Workers Resources page on the ODDS website.

• Professional Development Certification (PDC)
• Enhanced Homecare or Personal Support Worker
• Exceptional Personal Support Worker
• Ventilator Dependent Quadriplegia (VDQ)
• Traditional Health Worker

No. Caregiver Kicks are available at no cost to care providers who have completed the requirements.

You will receive an email from Carewell when you become eligible for Carewell Kicks. Follow the instructions in the email to log in, then select a pair of shoes from the online catalog to begin the order process.

There are over 70 styles of shoes available to choose from including brands like Reebok and Sketchers. Shoe styles include sneakers, boots, clogs, slip-ons, and more.

If for any reason the shoes you order don’t work, you can return them for free and select another pair.

Your shoes will arrive with a FedEx return label that you can use to send the shoes back. If you lose that label, you can reach out to SR Max and they will send you a new one. You can contact them at 1-833-599-9621 or info@srmax.com.

For questions around eligibility, call or email Carewell at 1-844-503-7348 or CarewellSEIU503Training@RISEpartnership.com.

For questions around ordering or using the Carewell Kicks website, reach out to SR Max at 1-833-599-9621 or info@srmax.com.

No. The ordering system for Carewell Kicks is all online. If you have any issues with size or fit, you can return the shoes and select another pair at no cost.

Your shoes will arrive with a FedEx return label that you can use to send the shoes back. If you lose that label, you can reach out to SR Max and they will send you a new one. You can contact them at 1-833-599-9621 or info@srmax.com.

No, the Benefit Convenience Card cannot be used for Dental, Vision + Hearing, or Employee Assistance Program expenses.

Carewell SEIU 503 does not offer other options for your Dental coverage. However, if you reside outside a Kaiser Service Area, you’ll be enrolled in Kaiser Permanente’s Dental Choice PPO plan. Under the KP Dental Choice PPO, you will be able to visit any licensed dentist. However, you will pay less if you visit a dentist that participates in Kaiser’s PPO network. To confirm whether you live inside or outside a Kaiser service area, contact Carewell SEIU 503 at 1-844-503-7348.

For questions regarding coordination of benefits, please contact Kaiser Permanente Customer Service.

If you reside outside a Kaiser service area and have a specific dentist who is not in-network:

Ask your dentist if they’d be willing to get credentialed with Kaiser Permanente so they can become part of the network.

If you reside inside a Kaiser service area you and have a specific dentist who is not in-network:

You will not receive coverage for any services performed by an out-of-network dentist.

No. Carewell SEIU 503 benefits are available only to eligible homecare and personal support workers and personal support attendants.

Yes. You can fill out the Waiver Form and submit it to Carewell SEIU 503.

No, the Benefit Convenience Card cannot be used for Dental, Vision + Hearing, or Employee Assistance Program expenses.

You can visit VSP’s website at vsp.com/eye-doctor or call 1-800-877-7195.

You must submit a reimbursement claim form within 90 days from the date of service. For example, if you buy eyeglasses from an out-of-network provider, you will have 90 days to submit the VSP Member Reimbursement Claim Form. Call Ameritas at 1-800-255-4931 to find out more about how much you will be reimbursed if you go to an out-of-network provider.

No. Carewell SEIU 503 benefits are available only to eligible homecare and personal support workers.

Yes. You can fill out the Waiver Form and submit it to Carewell SEIU 503.

No, the Benefit Convenience Card cannot be used for Dental, Vision + Hearing, or Employee Assistance Program expenses.

You can access services by visiting uprisehealth.com or calling 1-800-395-1616. Your access code is OHWBT.

No. Carewell SEIU 503 benefits are available only to eligible homecare and personal support workers.

Yes. To receive Healthcare Cost Assistance benefits, you must request this benefit every year that you are eligible. You must fill out the Healthcare Cost Assistance Benefits Request Form and send us proof of your Marketplace Eligibility Notice and your premium bill or My Plans and Programs page from your healthcare.gov account.

HCA Benefits Requirements 

Trust rules require you to provide proof of your Marketplace plan by submitting your Marketplace Eligibility Notice and your premium bill or My Plans and Programs page from your healthcare.gov account. You must provide these supporting documents by May 2025 or your Benefit Convenience Card will be switched to “temporarily inactive” until the required documents are submitted. If you enroll in or renew an approved plan, or update your income with assistance from Valley Insurance Professionals, you are not required to submit proof of your Marketplace plan by submitting your Marketplace Eligibility Notice and your premium bill or My Plans and Programs page from your healthcare.gov account. Valley Insurance Professionals will submit this information on your behalf.

For more information, click here.

If you are eligible for medical coverage through your spouse, but you choose not to enroll in that coverage, you may be eligible for Carewell SEIU 503 Healthcare Cost Assistance. Call 1-844-503-7348 for more information.

You can, but we strongly recommended you use the services of Valley Insurance Professionals. They have years of experience working with the Carewell benefits program, assisting care providers with enrolling in approved Marketplace plans, and ensuring care providers can access Healthcare Cost Assistance. If you use your own insurance agent, you do not have to fill out any Agent of Record form included in the annual paperwork. However, please do call 1-844-503-7348 to let us know you are using your own agent and not completing an Agent of Record form.

You may qualify for temporary Healthcare Cost Assistance if you became eligible for Carewell SEIU 503 benefits after the end of the last Open Enrollment period and you are enrolled in a non-approved plan on a Health Insurance Marketplace. In that case, you would receive a Benefit Convenience Card to pay covered out-of-pocket expenses. You may also be eligible for temporary reimbursement of your premiums.

To continue receiving Healthcare Cost Assistance after the end of the year, you must enroll in an approved plan as soon as you can and no later than Open Enrollment (between November 1 and December 15). Otherwise, your Healthcare Cost Assistance will stop at the end of the calendar year.

To check if you qualify for temporary Healthcare Cost Assistance benefits, call 1-844-503-7348.

Your net premium is the monthly amount that you must pay to your insurance company to maintain your insurance. For example, if your gross premium (the full cost of the premium from your insurance carrier) is $500 per month and your Advance Premium Tax Credit or APTC (the financial assistance from the federal government) is $200 per month, your net premium would be $300 per month.

If the plan you enrolled in is still an approved plan for the following calendar year, the decision on your appeal still stands. During Open Enrollment, you will need to review the information on the Healthcare Cost Assistance for Approved Plans page to make sure you successfully renew your medical coverage and continue receiving Healthcare Cost Assistance. You are also encouraged to review the new plan summary and provider networks to make sure this option still works for you.

Your Benefit Convenience Card works just like a regular credit card, with two important differences:

1. Your card is limited in use, meaning you can only use it for the covered expenses listed under “What can I use the Benefit Convenience Card to pay for?”

2. You cannot use your card at an ATM or to obtain cash back when making a purchase.

There are 2 accounts on your Benefit Convenience Card. One account is preloaded with the annual amount for paying medical and prescription copays, deductibles, and coinsurance expenses for covered services and prescriptions. In 2025, this amount is $7,165, but this may change from year to year. The other account is preloaded with the amount necessary to pay your net monthly premium: the portion of your individual health insurance premium that is not covered by your advance premium federal tax credit (APTC).

No. The maximum amount you can be reimbursed for covered expenses incurred in each calendar year is the set amount for that calendar year. Any portion that is not used for a calendar year cannot be rolled over for payment of expenses incurred in a future calendar year.

Your Benefit Convenience Card will expire on the date you are no longer eligible for Carewell SEIU 503 Healthcare Cost Assistance benefits, or the month and year listed on the front of the card, whichever date is first. Ameriflex will send you a new Benefit Convenience Card a month before the expiration date on your current card if you are still eligible for Healthcare Cost Assistance benefits at that time. If you have questions about this, call Ameriflex at 1-888-868-3539.

Check your balance with Ameriflex, the Benefit Convenience Card administrator, using your MyAmeriflex mobile app or your Ameriflex online account. You can also call 1-888-868-3539. If there is enough money to pay the premium, ask your insurance carrier to try again. If you do not have enough money on your card to pay the premium, please call 1-844-503-7348 right away.

Call Ameriflex, the Benefit Convenience Card administrator, at 1-888-868-3539. Identify yourself as a homecare or personal support worker and have the following available at the time of your call: your Benefit Convenience Card, the date and type of service you were attempting to pay for, and a description of the issue you experienced.

You can only use the Benefit Convenience Card to pay for covered services received in the same year. If you receive claims from a previous calendar year for out-of-pocket expenses relating to a covered service, you will need to use the reimbursement process.

To qualify for Healthcare Cost Assistance for payment of your approved Marketplace plan premiums and out-of-pocket expenses, you must apply the full amount of any Advance Premium Tax Credit (APTC) you qualify for toward your plan premiums. If you underestimate your annual household income, and receive a higher APTC than you should have, and as a result, you owe a reconciliation fee to the IRS at your annual tax filing, you may be eligible for reimbursement of the reconciliation fee from Carewell SEIU 503 Benefits. Call 1-844-503-7348.

When you apply for coverage through the Health Insurance Marketplace, you’ll find out if you qualify for an Advance Premium Tax Credit based on what you estimate for your income and family size. However, if your income changes, or if you add or lose members of your household, your Premium Tax Credit will probably change too. It’s very important to report income and household changes to the Marketplace as soon as possible. For assistance, contact Valley Insurance Professionals at 1-503-974-8471.

No. If you qualify for Medicaid, you are not eligible for Carewell SEIU 503 Healthcare Cost Assistance benefits. You are also not eligible for any Advance Premium Tax Credits or Marketplace Cost Share Reductions. If you qualify for Medicaid and are currently enrolled in a Marketplace plan, please call 1-844-503-7348 as soon as possible.

For more information about Medicaid and a Marketplace plan, refer to healthcare.gov/medicaid-chip/cancelling-marketplace-plan/. For more information on other coverage and a Marketplace plan, refer to healthcare.gov/have-job-based-coverage/options/.

If anyone in your household has a Marketplace plan, you should receive Form 1095-A, Health Insurance Marketplace Statement for your taxes. The 1095 forms are sent in January-February for the previous year’s coverage. It includes information about the Marketplace plans under which anyone in your household had coverage. It comes from the Marketplace, not the IRS. You should receive it by mail or in your online Marketplace account.

You or your tax preparer will need Form 1095 to complete IRS Form 8962, which needs to be filed each year with your taxes in order to reconcile your Advance Premium Tax Credits. Learn more about Form 1095 at healthcare.gov/tax-form-1095/. If you did not receive a 1095-A, you can download a copy in your Marketplace account or contact the Health Insurance Marketplace directly at 1-800-318-2596.

Submit the Advance Premium Tax Credit Adjustment Form along with your tax forms 1040, 1095A, and 8962 to Carewell SEIU 503.

Call Carewell SEIU 503 at 1-844-503-7348 if you have questions.

Call Carewell SEIU 503 at 1-844-503-7348 if you have questions.

If you lose eligibility for an APTC because the Marketplace determines your household size and/or income disqualifies you from receiving a tax credit, you will still qualify for Carewell SEIU 503 Healthcare Cost Assistance benefits relating to your approved Marketplace plan. However, if you lost eligibility for the APTC because you did not respond to a request for information, or otherwise failed to take any action required to maintain such APTC, you will only be eligible to receive the premium assistance benefit that would have been payable had your APTC not been terminated. You will be responsible for the difference in the premium.

If you lost eligibility for the APTC because you did not respond to a request for information from the Marketplace, or otherwise failed to take any action required to maintain such APTC, you need to submit the information the Marketplace is requesting and attempt to restore your tax credit or be re-determined for a tax credit. You will be responsible for the difference in the premium until the Marketplace redetermines what, if any, APTC you qualify for.

Call 1-844-503-7348 for questions or Valley Insurance Professionals at 1-503-974-8471 for assistance in restoring your APTC.

• The deductible applicable to your Medicare plan. A deductible is the amount you must pay for the services that your Medicare plan covers before Medicare begins to pay.
• The copayments for medical services and prescriptions covered by your Medicare plan. A copayment (or copay) is a fixed amount your Medicare plan may require you to pay, and is usually due at the time that you receive the service or prescription.
• The coinsurance for medical services and prescriptions covered by your Medicare plan. Coinsurance is a percentage of the costs you must pay for services your Medicare plan covers. Cost sharing may range from 20% to 50% of a covered service, depending on your Medicare plan. For example, if your Medicare plan has an 80/20 coinsurance arrangement, this means that, after you pay any deductible, your Medicare plan will pay 80% of the cost of the covered medical expense and you must pay the remaining 20%.

The Benefit Convenience Card is preloaded with the annual amount for paying medical and prescription copays, deductibles, and coinsurance expenses for covered services and prescriptions. In 2025, that amount is $7,165, but this may change from year to year.

No. The maximum amount you can be reimbursed for covered expenses incurred in each calendar year is the set amount for that calendar year. Any portion that is not used for a calendar year cannot be rolled over for payment of expenses incurred in a future calendar year.

Your Benefit Convenience Card will expire on the date you are no longer eligible for Carewell SEIU 503 benefits, or the month and year listed on the front of the card, whichever date is earlier. Ameriflex will send you a new Benefit Convenience Card a month before the expiration date on your current card if you are still eligible for Healthcare Cost Assistance benefits at that time. If you have questions about this, you can call Ameriflex at 1-888-868-3539.

No, hours do not roll over and cannot be combined with another month.

The rate of pay will be calculated at the most recent pay rate from your payroll vendor reflected in our system, and not at the time it was earned.  

For example, let’s say you earn 12 hours of PTO by working 80 hours every month in August, September, and October of 2023. On January 1, 2024, you get a raise negotiated by your union. You decide to take some time off to visit family in February. Even though you earned the PTO benefit hours before your raise, you will get paid out at a higher rate because you requested the benefit after your raise took effect. 

If you stop working, your remaining PTO benefit hours will be paid out to you if you have a Form W-9 on file with us.

Care providers can receive up to 4 PTO hours every month according to the SEIU contract negotiations. This new PTO program is designed to provide the greatest number of PTO hours possible to the largest number of care providers. Those previously earning 40 hours per year will now earn 48 hours per year.

This new PTO program is designed to provide the greatest number of PTO hours possible to the largest number of care providers. 

PTO hours earned can only continue to add up for 12 months without a Form W-9. If Carewell does not receive your completed Form W-9 within 12 months of when you first earn an hour of PTO benefits, your PTO Benefit hours will begin to expire on a first in, first out basis.

This means that any PTO benefit hours earned more than 12 months before your Form W-9 is received will be permanently lost.

Yes, it is your choice after meeting the 8-hour minimum requirement.

As long as there is a W-9 on file, you will be paid automatically after 6 months of 0 hours worked. Payments will be sent by direct deposit or check to the address on file with us.

You can call Carewell SEIU 503 Benefits at 1-844-503-7348. Or you can use MyCarewell503, a new online benefits tool.

This form makes sure that in the event of your death, the person you choose receives the balance of the PTO benefit you’ve earned.

It is not your responsibility to find a replacement when you take paid leave. The consumer has the primary responsibility for selecting and hiring their providers.

Paid leave must be authorized by the consumer before you take time off work, relief must be available if necessary, and the consumer must notify the appropriate agency to authorize the substitute worker’s hours. Sometimes the consumer will require assistance from the case manager/personal agent/service coordinator in finding a suitable replacement provider.

No, you do not need to report your time off to Carewell SEIU 503 Benefits.

Paid Leave Oregon 

Paid Leave Oregon is a new program that allows employees in Oregon to take paid time off for many of life’s most important moments. This includes:

• Family Leave: to care for a family member with a serious illness or injury, or to bond with a new child after birth, adoption, or foster care placement.
• Medical Leave: during your own serious health condition.
• Safe Leave: for survivors of sexual assault, domestic violence, harassment, or stalking.

Note: this is managed by the state, not Carewell SEIU 503 Benefits.

Under Oregon Paid Leave, any employee, no matter how many hours worked, who earned at least $1,000 in the year before claiming paid leave, may be eligible. This includes care providers and any employees who may use an Individual Taxpayer Identification Number to file their taxes. Tribal governments, those who are self-employed, and independent contractors may choose to participate but are not required to do so.

For more information and resources, go to Oregon Paid Leave website.

Carewell Paid Time Off Benefits Program

The Carewell Paid Time Off benefits program is specifically for care providers. The purpose of this benefit is so that you can take time off when you need to, whether it’s a vacation or for some personal time to take care of yourself. Eligible care providers can earn up to 48 hours of paid time off (PTO) benefits per year.

For more information and resources about the PTO off benefit, go to the PTO webpage.

By using MyCarewell503, you can manage your benefits on your schedule!

MyCarewell503 makes it easier to:

• Request your Paid Time Off (PTO) benefits
• Check on your reported work hours
• View your payment status
• View your PTO benefits earned
• Fill out the W-9 form
• Fill out the Direct Deposit form

Click here for more information and detailed steps on how to access these features.

*Note: you cannot submit or change your work hours on MyCarewell503. You should still use Oregon Provider Time Capture (OR PTC DCI) and/or PPL to enter and change your work hours.

Go to MyCarewell503.org and follow the steps below:
1.    Click on Register as a New User. 
2.    Follow the prompts to set up your account. Enter your Social Security number and press Next. 
3.    Ensure your Social Security number is correct. You will also see your name. Enter your Zip Code and Date of Birth then press Next. 
4.    Read the Terms and Condition. Scroll to the bottom and if you agree, select “I Accept Terms & Conditions” and press Next. 
5.    Create and confirm a password, then enter your email address. Choose a security question & answer. Then press Next. 
6.    You will then be prompted to input your phone number, email address, and preferred method of communication. Once completed, press Save Communication or Continue Later. 
7.    The privacy feature allows the user to choose whether or not they want to share their information with others on their plan. Turning this setting on indicates that you don’t want to share your information with other members on your plan. Press Save Privacy or Continue Later.
Selecting Save Privacy will complete the registration process.

*Note: remember to save your username and password somewhere safe so you can refer to it if you forget!

Tip! You can use your email address as your username, so it is easier for you to remember.

Forgot Password 
On the MyCarewell503 login webpage, click the link below “Forgot Password?” Follow the instructions on the next page to enter your username or email address. Then you will need to enter the last 4 digits of your Social Security number, zip code, and enter your new password. A password reset link will be sent by email to the address we have on file.

Forgot Username 
On the MyCarewell503 login webpage, click the link below “Forgot Username?” It will take you to another page where you can enter the last 4 digits of your Social Security number, date of birth, and zip code so they can verify your identity. It will then ask you to answer your security question. Your username will be shown to you.

Call us at 1-844-503-7348 or email us at CarewellSEIU503Benefits@RISEpartnership.com for any issues you have with MyCarewell503.

We are available Monday – Friday, 8am – 6 pm PST.

Yes! You can use this link to get access to MyCarewell503 with your smartphone: MyCarewell503.org or download the MyCarewell503 mobile app on your phone to manage your PTO benefits on the go!

Get the App on iOS (Apple) 

Get the App on Android 

Note: MyCarewell503 uses Create Technology to provide a login page for you to access your CarewellSEIU503 benefits. MyCarewell503 is currently available in English. 

For a deeper dive on actions you can take on MyCarewell503, please check out this User Guide.