MyCarewell503

1. Click on Register as a New User.
2. Follow the prompts to set up your account. Enter your Social Security number and press Next.
3. Ensure your Social Security number is correct. You will also see your name. Enter your Zip Code and Date of Birth then press Next.
4. Read the Terms and Condition. Scroll to the bottom and if you agree, select “I Accept Terms & Conditions” and press Next.
5. Create and confirm a password, then enter your email address. Choose a security question & answer. Then press Next.
6. You will then be prompted to input your phone number, email address, and preferred method of communication. Once completed, press Save Communication or Continue Later.
7. The privacy feature allows the user to choose whether or not they want to share their information with others on their plan. Turning this setting on indicates that you don’t want to share your information with other members on your plan. Press Save Privacy or Continue Later.
   Selecting Save Privacy will complete the registration process.

*Note: remember to save your username and password somewhere safe so you can refer to them if you forget!

Tip! You can use your email address as your username so it’s easier to remember.

Forgot Password 
On the MyCarewell503 login webpage, click the link below “Forgot Password?” Follow the instructions on the next page to enter your username or email address. Then you will need to enter the last 4 digits of your Social Security number, zip code, and enter your new password. A password reset link will be sent by email to the address we have on file.

Forgot Username 
On the MyCarewell503 login webpage, click the link below “Forgot Username?” It will take you to another page where you can enter the last 4 digits of your Social Security number, date of birth, and zip code so they can verify your identity. It will then ask you to answer your security question. Your username will be shown to you.

When you register or log in, you’ll be asked to choose how you want to verify your identity.

Here are your options:

• Email: You’ll get a one-time, six-digit code sent to your email. This code expires in 10 minutes.
• Text: A one-time, six-digit code will be sent to your phone as a text message. It also expires in 10 minutes.
• Phone call: You’ll receive an automated call to your phone. You may need to turn off settings that block unknown calls to receive the call. Follow the instructions to verify your identity.

Then follow the step-by-step instructions.

 MyCarewell503 Two-Step Authentication Quick Start Guide (PDF)

For more information about MyCarewell503’s two-step authentication process, click here.

Two-step authentication (also called two-factor or multi-factor authentication/MFA) helps protect your personal information by making sure only you can access your account. *Each time you log in directly with a password on the MyCreateHealth website or app, you’ll be asked to confirm your identity using email, text, or a phone call, along with your password.

 MyCarewell503 Two-Step Authentication Quick Start Guide (PDF)

For more information about MyCarewell503’s two-step authentication process, click here.